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Contributor
the king of scotland
Posts: 56
Registered: ‎08-02-2010
Founder

can.t open my email, it's been days now

I can log into my email but every time i try to open one all i get is.

There was an error loading the message. Please try again later.

This has been going on for days not and later has never come. Any chance you can fix this:smileymad:
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Community Star
Fred_Sheehan
Posts: 12,289
Registered: ‎22-03-2010
Founder

Re: can.t open my email, it's been days now

Hi King of Scotland

Have you tried a different browser?

Firefox is having hissy fits with me at the moment, (only on the talk talk sites), whereas IE8 is working properly (well 95%) anyway.
Contributor
the king of scotland
Posts: 56
Registered: ‎08-02-2010
Founder

Re: can.t open my email, it's been days now

Im using internet explorer 8 fred.
Plus since i can log on,
you would think not being able to open the email is T.T fault.
As it's their error message poping up to try later...

Thanks:smileywink:
Photographer
Community Star
Fred_Sheehan
Posts: 12,289
Registered: ‎22-03-2010
Founder

Re: can.t open my email, it's been days now

Fair enough, worth a try.

Lots of the talk talk site is currently playing up, the developers are trying to migrate the old site to the new one and it's causing some difficulties it seems, but as it is now affecting the web mail system and the my account pages, perhaps, just perhaps, the Beta will be gone soon....lollollollol
Contributor
the king of scotland
Posts: 56
Registered: ‎08-02-2010
Founder

Re: can.t open my email, it's been days now

fingers crossed:smileywink:

I checked yet again & have mail siting i can't get too
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Super Contributor
barney
Posts: 19,574
Registered: ‎19-10-2008
Founder

Re: can.t open my email, it's been days now

Could you try now? It appears that the engineers have been working on this issue today and my webmail account is now accessible, although it is still reporting an error regarding slow delivery.
Contributor
the king of scotland
Posts: 56
Registered: ‎08-02-2010
Founder

Re: can.t open my email, it's been days now

i've been trying since the last post barney

saved & new email will not open.

I have one draft email that does open though..
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Super Contributor
The Islander
Posts: 4,902
Registered: ‎29-09-2009
Founder

Re: can.t open my email, it's been days now

Have tried using a email client like Thunderbird? You might get to your email quicker.
Regards

Peter
The Islander

Contributor
the king of scotland
Posts: 56
Registered: ‎08-02-2010
Founder

Re: can.t open my email, it's been days now

i don't even know what that is bud:smileyindifferent:
Photographer
Super Contributor
barney
Posts: 19,574
Registered: ‎19-10-2008
Founder

Re: can.t open my email, it's been days now

Thunderbird is an email client that you download to your pc/mac. This allows you to send and receive emails without having to open a web browser and login to your webmail.
It is a relatively easy programme to set up and quite easy to use. If you would be interested I have included a link to the website here: www.mozillamessaging.com/en-GB/thunderbird/
My regards
Barney
Contributor
the king of scotland
Posts: 56
Registered: ‎08-02-2010
Founder

Re: can.t open my email, it's been days now

A few years back talk talk had the same problems and they sent out a link showing you how to set up OUTLOOK EXPRESS. So you could use it to import your emails.

I've long since formated my pc & forget how to do it...
This would be another option i'd much rather use if anyone knew where to find such a link.

Thanks for all the input:smileywink:
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Super Contributor
barney
Posts: 19,574
Registered: ‎19-10-2008
Founder
Valued Contributor
billybob
Posts: 4,768
Registered: ‎18-04-2010
Founder

Re: can.t open my email, it's been days now

Originally Posted by barney
Here you go:

help.talktalk.co.uk/app/answers/detail/a_id/1462/p/1743/r_id/113152


barney give yourself a big and i mean a very big pat on the back.:smileyvery-happy:
barney's rabbit suki dug me my new home, and its lovely and warm.
"If we ever need a new CM then baz134dog would be my choice"
Be nice to your kids: they'll choose your nursing home.
Contributor
the king of scotland
Posts: 56
Registered: ‎08-02-2010
Founder

Re: can.t open my email, it's been days now

Done & working barney & billybob
I just opened this from TT using outlook, I don't think they'll mind me posting...

Dear TalkTalk Webmail User,
We are really sorry for the inconvenience we are making you pass through,we
are having problem with our database due to our recent upgrade and we can
not find your data. Please we need to rectify this problem before the next
24-hours if not, you may not be able to send or receive email with your
TalkTalk e-mail address.
:smileyindifferent:

maybe they should have a word with outlook express, as to where they found it..

Thanks all:smileywink:
Photographer
Super Contributor
barney
Posts: 19,574
Registered: ‎19-10-2008
Founder

Re: can.t open my email, it's been days now

Can I just check that you are now able to access you emails? The TT message is in broken English which even I find hard to understand - and I am not English!!
Contributor
the king of scotland
Posts: 56
Registered: ‎08-02-2010
Founder

Re: can.t open my email, it's been days now

Yes!

I only added one of my talktalk emails into outlook express and it found over 496 messages. The message i just posted, talktalk must have sent that to my email account, which outlook found first try.
Photographer
Super Contributor
barney
Posts: 19,574
Registered: ‎19-10-2008
Founder

Re: can.t open my email, it's been days now

Contributor
the king of scotland
Posts: 56
Registered: ‎08-02-2010
Founder

Re: can.t open my email, it's been days now

I don't belive it, that emial I posted was an older one. When I first had email problems HAHAHAH....
So I'm still waiting for their responce to the contact us error message i sent.

But hey! I can still access my emails, if in a round about way..lol


Thanks everyone, I'll let you know if they ever fix my talktalk email page:smileywink:
Photographer
Contributor
the king of scotland
Posts: 56
Registered: ‎08-02-2010
Founder

Re: can.t open my email, it's been days now

Got this email from TalkTalk & after logging in, which was really slow. I’m still getting the same problem.
But what's worse, TalkTalk want me to pay too speak to them on the phone, yet it's their problem..... Unacceptable TalkTalk :smileysad:

TT email:
We have spoken to the Tiscali engineers who have informed us
that planned maintenance has been completed between Tuesday 12th and Friday 15th October 2010.

If your email is still not working, please contact Tiscali
directly on 0871 222 3311 [calls are charged at 10p a minute from BT landlines,
or 5p a minute from a TalkTalk landline. Calls from mobiles or other networks may vary.
Photographer
Super Contributor
barney
Posts: 19,574
Registered: ‎19-10-2008
Founder

Re: can.t open my email, it's been days now

Hmmm. Seems that this may be an email service associated with a Tiscali account. Were you with Tiscali previously? If this is the case, although TT have absorbed Tiscali, the two have not been completely merged yet and you may therefore have to contact Tiscali direct for them to resolve this issue.:smileysad: